Law of the People's Republic of China on Protection of Consumer Rights and Interests

From: www.saic.gov.cn

(Adopted at the Fourth Meeting of the Standing Committtee of the Eighth National People's Congress on October 31, 1993, and shall enter into force as of January 1, 1994.)

Contents

Chapter I       General Provisions

Chapter II      Rights of Consumers

Chapter III     Obligations of Business Operators

Chapter IV    Protection of the Legitimate Rights and Interests of Consumers by the State

Chapter V    Consumer Organizations

Chapter VI   Settlement of Disputes

Chapter VII   Legal Responsibility

Chapter VIII  Supplementary Provisions

Chapter I General Provisions

Article 1

    The present Law is formulated for the protection of the legitimate rights and interests of

consumers, maintenance of the socio-economic order and promotion of the healthy development of

socialist market economy.

Article 2

    The rights and interests of consumers in purchasing and using commodities or receiving

services for daily consumption shall be under the protection of the present Law, or under the

protection of other relevant laws and regulations in absence of stipulations in this Law.

Article 3

    Business operators shall, in their supply of commodities produced and sold by them or

services to consumers, abide by the present Law, or abide by other relevant laws and regulations

in absence of stipulations in the present law.

Article 4

    In transactions between business operators and consumers a principle of voluntariness,

equality, fairness, honesty and credibility shall be followed.

Article 5

    The State shall protect the legitimate rights and interests of consumers from infringement.

　　The State shall adopt measures to safeguard consumers' exercise of their rights in accordance

with the law and to maintain the legitimate rights and interests of consumers.

Article 6

    It is the common responsibility of the whole society to protect the legitimate rights and

interests of consumers.

　　The State shall encourage and support all organizations and individuals to exercise social

supervision over acts infringing upon consumer rights and interests.

　　Mass media shall conduct propaganda defending the legitimate rights and interests of

consumers and, through public opinion, exercise supervision over acts infringing upon the

legitimate rights and interests of consumers.